To enable the InTrec Technical Support Staff to assist you as quickly as possible, it helps us if we understand the environment in which ProTERM is being run. There are a few details about your system that greatly influence ProTERM: what computer, system version, ProTERM version, and a few other basic items. To easily obtain a list of this information:
･ Click on the Tools menu, and choose Additions > ProTERM Info.
ProTERM Info is a basic information list that can be very a valuable tool in helping us resolve certain problems.
You can send the ProTERM Info list to InTrec via email or fax, or conventional mail. If you call for voice support, it is helpful to have this information ready so we can more easily discuss what may influence ProTERM in your system.
PLEASE CONTACT US VIA EMAIL IF POSSIBLE.
Although we have provided several methods to contact us, we very much prefer email. Weﾕll get back to you as soon as we possibly can.
InTrec Software, Inc. Technical Support:
3035 E Topaz Circle Voc:602/992-1345
Phoenix, AZ 85028-4423 BBS:602/992-9789
http://www.intrec.com proterm@intrec.com
Fax:602/992-0232
ftp://ftp.intrec.com/pub/intrec
- Creative Macintosh and Apple II telecommunications solutions -
